ID Card Request
- I’m a new member, when will I get my ID card?
- Your card will be mailed to the address on file within 7 business days after becoming a member of Health Plan of San Joaquin.
- I’m an existing member and need a replacement ID card.
- Please create or log into your member account by visiting the Members page or contact Customer Service at our Toll Free number 1.888.936.PLAN (7526) or 209.942.6320.
How can I change my Primary Care Physician (PCP)?
Please create or log into your member account by visiting the
Members page or contact Customer Service at our Toll Free number
1.888.936.PLAN (7526) or
209.942.6320.
I want to update/change my address
- If you reside in San Joaquin County, contact your case worker or Human Services Agency (HSA) at 209.468.1000.
- If you reside in Stanislaus County, contact your case worker or Community Service Agency (CSA) at their Toll Free number 1.877.652.0734 or 209.558.2777.
Do I have Behavioral Health benefits?
These services are administered by Beacon, please contact them at
1.888.581.PLAN (7526).
Click here to visit their website.
Do I have Vision benefits?
These services are administered by Vision Services Plan (VSP), please contact them at
888.321.7526.
Click here to visit their website
Do I have Dental benefits?
Your dental benefits are covered by
Smile California, please contact them at
1.800.322.6384. Please be sure to present your Medi-Cal card.
Assistance with Medi-Cal annual renewals
Please contact our Enrollment Team at our Toll Free number 1.888.896.PLAN (7526) or 209.942.6328.
For other benefit questions or other inquiries
Please contact Customer Service at our Toll Free number 1.888.936.PLAN (7526) or 209.942.6320, or complete the Contact Us form below:
Claims/Authorization Status
Please log into our Provider Portal (DRE). If you are not currently a provider portal (DRE) user,
please click here and select Sign Up for more information.
Password Reset
If you are locked out of the Provider Portal (DRE), please contact Provider Services at 209.942.6340.
Forms
Forms (i.e. Authorization, Referral, etc.) can be found in
Section 3 – Additional Resources of the Provider Manual under
Forms & Documents.
Health Plan of San Joaquin has an Enrollment Team dedicated to providing FREE Medi-Cal Application assistance.
Enrollment
- If you are interested in becoming a Health Plan of San Joaquin (HPSJ) member, please contact our Enrollment Team at our Toll Free number 1.888.896.PLAN (7526) or 209.942.6328, or fill out and submit the interest form, and you will receive a response by the end of our next business day.
Benefits
- What are the covered benefits?
- Please review our Evidence of Coverage located under Member Tools or contact Customer Service at our Toll Free number 1.888.936.PLAN (7526) or 209.942.6320.
Interest Form:
Please fill out this form and a representative from Health Plan of San Joaquin will be in touch with you soon. Our callback hours are from 8:00 a.m. - 5:00 p.m.