Request an interpreter for
your next doctor’s appointment.
Request member material
about our programs and services
Schedule an over-the-phoneor an in-person appointment
Welcome to the Health Plan of San Joaquin customer service area, if you are a current member and would like help, then you are in the right place. We can help you schedule an over-the-phoneor an in-person appointment, request an interpreter for your next doctor’s appointment and much more.
Interpretation & American Sign Language (ASL) Service – COVID-19 Interim Plan
HPSJ understands your need to practice social distancing and minimize face-to-face office visits. One of our priorities is to ensure that our Limited English Proficiency (LEP) and hearing-impaired members continue to receive quality care from you.
The following will help you schedule interpretation services when there is a need during the COVID-19 outbreak –
Continue contacting Customer Service to schedule needed interpretation and ASL services; call 209-942-6320.
All in-person interpretation requests will be routed to our “Over the Phone Interpretation” (OPI) vendor.
For ASL services, we will arrange a video-based interpretation.
Language Services All Health Plan of San Joaquin members who speak languages other than English can ask for help. You have the right to no-cost interpreting, as well as American Sign Language. You do not have to use a friend or children to translate for you.
A translator can help you:
Listen to your doctor and tell you what he/she is saying in your language