Your health comes first

There has been a lot of talk about the Coronavirus (COVID-19). For this reason, we are not able to help you in person at our French Camp or Modesto locations at this time. 

Welcome, how can we help you today?
Request an interpreter for your next doctor’s appointment.
Request member material about our programs and services
Schedule an over-the-phone or an in-person appointment

Welcome to the Health Plan of San Joaquin customer service area, if you are a current member and would like help, then you are in the right place. We can help you schedule an over-the-phone or an in-person appointment, request an interpreter for your next doctor’s appointment and much more. 

Contact us today!
Member Services Representatives are available to assist you Monday – Friday from 8:00 a.m. – 5:00 p.m. Questions or comments about Health Plan of San Joaquin? Here are some of the most frequently asked questions.

Customer Service

Advice Nurse Line

healthReach

HealthReach 24/7 advice nurse line for members

Appointments

Schedule an Appointment

Schedule an over-the-phone or an in-person appointment

Contact HPSJ

med

Find a list of all HPSJ telephone numbers here

Member Material

HPSJ Material

Request member material about our programs and services

HPSJ Locations

Our Locations

HPSJ has offices in French Camp and Modesto

Online Access

Member Account

Access your HPSJ information online, open an account now!

myHPSJ App

myHPSJ App

Download the new HPSJ mobile App now!

Medi-Cal Renewal

Medi-Cal-Renewal

How can I renew my Medi-Cal to ensure I have coverage?

Focus Newsletter

Finding a Doctor is easy

Evidence of Coverage

Grievance/Appeals

Language Services

Interpretation & American Sign Language (ASL) Service –  COVID-19 Interim Plan

HPSJ understands your need to practice social distancing and minimize face-to-face office visits. One of our priorities is to ensure that our Limited English Proficiency (LEP) and hearing-impaired members continue to receive quality care from you. 

The following will help you schedule interpretation services when there is a need during the COVID-19 outbreak – 

  • Continue contacting Customer Service to schedule needed interpretation and ASL services; call 209-942-6320.
  • All in-person interpretation requests will be routed to our “Over the Phone Interpretation” (OPI) vendor.
  • For ASL services, we will arrange a video-based interpretation.

Language Services
All Health Plan of San Joaquin members who speak languages other than English can ask for help. You have the right to no-cost interpreting, as well as American Sign Language. You do not have to use a friend or children to translate for you.

A translator can help you:

  • Listen to your doctor and tell you what he/she is saying in your language
  • Tell your doctor what you are saying

Need help getting a translator in your language? Call HPSJ’s Customer Service Department at 888.936.7526 TTY/TDD 711.

NOTE: If you want a person who speaks your language to help at your doctor’s visit, call Customer Service at least 5 (five) working days before your scheduled appointment.

We can help you:

  • Make an appointment
  • Talk to the Advice Nurse
  • Talk to your health care provider during your visit

We can also help you with:

  • Claims
  • Questions
  • Complaints
  • Referrals to community programs

Posted on March 23rd, 2020 and last modified on April 6th, 2020.

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