Discrimination is Against the Law

Health Plan of San Joaquin complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.  Health Plan of San Joaquin does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Health Plan of San Joaquin

Provides free aids and services to people with disabilities to communicate effectively with us, such as: qualified sign language interpreters, written information in other formats (large print, audio, accessible electronic formats, other formats).

Provides free language services to people whose primary language is not English, such as: qualified interpreters and information written in other languages.

If you need these services, contact our customer service department

If you believe that Health Plan of San Joaquin has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Health Plan of San Joaquin
Attn: Grievances
7751 S. Manthey Rd.
French Camp, CA 95231

You can also call our toll free number by calling 1-888-936-PLAN (7526)(TTY/TDD) 711, or fax it to (209) 461-2550 – Attn: Grievances.  You can file a grievance in person or fill out our online form, fax, or email. If you need help filing a grievance, HPSJ’s Grievances department is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

Health Plan of San Joaquin complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

Posted on October 14th, 2016 and last modified on August 26th, 2019.

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