Medi-Cal Renewals Provider & Community Partner Toolkit

Providers and Community Partners play a critical role in helping patients and clients keep their Medi-Cal coverage so they can access the care they need. This toolkit offers quick, practical guidance—including screening questions, reminders, and resources—to help providers and care teams support patients through the renewal process with confidence.

Use these tools and resources to guide conversations, identify patients and clients who may need help, and connect them to trusted support:

Social Media Graphics
Ready-to-use social media graphics to help you remind patients and clients about Medi-Cal renewals & encouraging them to take action before their coverage is at risk.

Download Social Media Graphics

Medi-Cal Renewal Flyer
A printable flyer to share with your patients and clients that highlights key Medi-Cal renewal steps and where to get help.
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Download Flyer

Text Templates
Prewritten text message templates you can quickly send to patients and clients with simple reminders and links to help them complete their renewal.

Download Text Templates

Provider/Community Partner Talking Points
Downloadable talking points to support quick, effective conversations with patients and clients and help identify those who may need assistance with their renewal.

Download Talking Points

Questions about patient and client coverage?

Where can I direct my patients and clients to renew their coverage?

BenefitsCal is your patients one-stop place to check their coverage and update their information.

Where can my patients and clients get additional help applying or renewing?

Health Plan of San Joaquin/Mountain Valley Health Plan (“Health Plan”) has a team of Certified Application Counselors who are fully dedicated to providing FREE Medi-Cal Application assistance.

Contact a Certified Application Counselor

Your Medi-Cal patients and clients can get local support here:

San Joaquin County:
• Asian Pacific Self-Development and Residential Association (APSARA): 209-944-1770
or 209-905-2777
• Catholic Charities Diocese of Stockton: 209-444-5940 or 209-444-5907
• Community Medical Center: 209-373-2824
• Community Partnership for Families Dorothy L Jones: 209-444-5555
• Lodi Family Resource Center: 209-269-8262
• Tracy Family Resource Center: 209-229-4922

Stanislaus County:
• Parent Resource Center: 209-549-8193
• Hughson Family Resource Center: 209-883-2027

Alpine County Health and Human Services Agency:
• 530-694-2235

El Dorado Health and Human Services Agency:
• Placerville: 530-642-7300
• S. Lake Tahoe: 530-573-3200

Where can I learn more about the Medi-Cal renewal process?

Learn more through the Department of Health Care Services (DHCS) at www.dhcs.ca.gov/medi-cal/keep

Is help in non-English languages, sign language, and alternative formats such as braille, available?

Interpreter services and alternative format materials are offered at no cost by phone and in person.

What instruction can I provide someone who has lost their Medi-Cal coverage?

Within 90 days of benefits termination date:

Submit the requested information and have coverage reinstated without reapplying. Direct patients/clients to BenefitsCal.com, local Medi-Cal office or for community-based help.

After 90 days of benefits termination date:

A new Medi-Cal application is required. Direct patients/clients to BenefitsCal.com, local Medi-Cal office or for community-based help.

No longer eligible:

Refer your patients/clients to Covered California. Many individuals qualify for financial assistance to lower premiums.

Are there any costs associated with Medi-Cal renewals?

Renewals are always free.

Anyone asking for payment to renew or apply is a scam.

What if my patient / client has issues proving income?

Proof of income may be flexible. If documentation is unavailable, a sworn statement may be accepted.

Help your patients and clients keep their Medi-Cal

Direct your patients and clients to our Keep your Medi-Cal page to inform them about the renewal process and how to keep their contact information up to date accurately through BenefitsCal.com or with the assistance of one of our local counties health and human service agencies.

Visit the Keep your Medi-Cal page

Timeline of Medi-Cal changes

January 2026

Older Adults and People with Disabilities

Asset Limits

Adult Immigrants

Enrollment Freeze

July 2026

Adult Immigrants

Loss of Dental Coverage

October 2026

Adult Immigrants

Immigration Status Changes

January 2027

Adults (age 19-64),

Work Rules
Six-Month Eligibility Checks
Less Time to Get Help Paying Old Medical Bills

July 2027

Adult Immigrants

Monthly Premiums

October 2028

Adults (age 19-64),

Copayments

Affected patients and clients will get letters by text, mail, or email. Make sure their contact information is updated so they don’t miss important notices.

The Medi-Cal program is changing
Click below to visit Department of Health Services (DHCS) website and learn more about changes
that affect your patients and clients.

See Upcoming Changes to Medi-Cal