Privacy Statement

Introduction

The primary goal of Health Plan of San Joaquin (HPSJ) is to provide access to quality, comprehensive health care. In doing so, we strive to protect any personal and health care information that we have about you. This Statement lets you know the personal information we may collect from you when you visit the HPSJ website. By visiting our website, you are accepting the practices described in this Statement. If you do not agree to the terms of this Statement, do not use the HPSJ website and exit immediately. Your continued use of the HPSJ website means that you agree to our practices listed below.

Personal Information

When you log into the HPSJ website, we create a record with your current Internet address, the type of operating system you are using, and the type of browser software you are using. We may also keep track of what portions of the website you are visiting. We compile this information to help us manage the site and provide functionality to the users of this website.

When you visit the HPSJ website, we do not know who you are, unless you choose to identify yourself to us. You are not required to provide us with personal information to use our website, unless we expressly say so in a particular portion of the site. For instance, certain parts of our website require you to provide identifying information and use individual passwords in order to submit personal information or to access personal information that you have previously given to us. You also may have to provide personal information, such as your name and phone number, to use certain features, such as filing a member grievance. Or you may choose not to access those protected portions of the HPSJ website at all, in order to remain anonymous.

Use and Disclosure of Personal Information

When you choose to provide us with your personal information, HPSJ keeps your information confidential. However, we may disclose this information to HPSJ personnel or agents who need it to perform services for the health plan, such as respond to your inquiries. HPSJ may also disclose your personal information to third parties when we believe it is required by law or necessary in order for us to administer the health plan, such as helping us make benefit or eligibility decisions or respond to a grievance or a request for information or assistance. If you choose to participate in our health education programs, your personal information may also be used to allow us to send you customized health care information from time to time. We do not share personal information gathered at this website with HPSJ staff or with third parties unless there is a legitimate business reason or unless required by law.

HPSJ does not use your personal information for any promotional or marketing purposes.

Security

If you do choose to provide us with personal information, the information is kept in secured databases. All personal information in our computers is protected from unauthorized access by a secure firewall and other database architecture. Only HPSJ personnel or agents that have a legitimate business reason to access your personal information, may access it. Any employee or agent who violates HPSJ privacy and security policies is subject to disciplinary action, including termination of employment or contract and civil or criminal prosecution.

Some areas of this website use encryption (data scrambling) to promote secure communication of personal information with you. Other areas of the website use no encryption. If you need to send confidential information, you should check to see if the information being transmitted is encrypted in order to increase the security of your information. You can check to see that the website area you are accessing is secure by looking in the browser for the image of a padlock and/or the prefix https. Both the padlock and the ‘s’ in https indicates that this portion of the site is secured with Secure Sockets Layer (SSL) encryption software. If you are worried about the security of the website are you are in, you may want to provide personal information to HPSJ by phone instead of electronically.

Policies for Children under 13

HPSJ does not knowingly collect any information from members under the age of 13. Our website is intended to be used by adults and does not intentionally distribute material for use by children under the age of 13. Our website should not be used by children under age 13 without consent by the child’s parent or guardian.

Cookies

A cookie is a small information file that a website sends to your computer. It may be stored in a file on your desktop or hard drive. A cookie contains information about you, the website user. This site does not use cookies.

Links to Other Websites

This Privacy Statement only applies to the HPSJ website, not to other company websites to which we provide a link. HPSJ has no control over the website of such linked companies. These other websites may send cookies to you, collect your data, or ask for your personal information. Always be aware of which site you are accessing. HPSJ is not responsible for the actions of other websites, and encourage you to read the privacy statement, and terms and conditions, whenever interacting with any other website.

Public Areas

Any information you share in public areas of our website, such as message boards, becomes public. This Privacy Statement does not apply to any information you choose to make public. Please be careful about what you share and do not post any Personal Information in public areas.

Additional Rights

You may have additional rights not described in this policy, under applicable law. If you are or were a member of HPSJ and want information about your rights under the Health Insurance Portability and Accountability Act (HIPAA), see our Notice of Privacy Practices.

Questions about our Website

If you have questions about this Privacy Statement or the practices of this website, please contact:

Privacy Officer
Health Plan of San Joaquin
7751 S. Manthey Road
French Camp, CA 95207

Updates

Please review this Privacy Statement periodically for changes and updates. HPSJ reserves the right to make changes to any section of this website, including this Privacy Statement. The last date this Privacy Statement was revised is indicated below.

Effective: January 1, 2015


Posted on September 24th, 2014 and last modified on January 14th, 2015.