Microsoft Outage
Crowdstrike Global Outage

On 7/18/24, there was a global outage caused by a CrowdStrike update impacting Microsoft customers. Although Health Plan was not impacted, we have been made aware that several of our provider partners have been impacted.

Our provider partners are still providing emergency and general services. Some routine appointments and non-emergency procedures may be rescheduled due to this global outage.

If you are a member and have questions or need any help please call Customer Service at
888-936-PLAN (7526) TTY 711.

On 7/18/24, there was a global outage caused by a CrowdStrike update impacting Microsoft customers. Although Health Plan was not impacted, we have been made aware that several of our provider partners have been impacted.

Our provider partners are still providing emergency and general services. Some routine appointments and non-emergency procedures may be rescheduled due to this global outage.

If you are a member and have questions or need any help please call Customer Service at
888-936-PLAN (7526) TTY 711.

Extreme Heat Warning
EXTREME HEAT WARNING
EXTREME HEAT WARNING

High temperatures can affect your health and safety. Stay hydrated, limit outdoor activities and keep cool. Click HERE for a list of cooling zones in your area.

High temperatures can affect your health and safety. Stay hydrated, limit outdoor activities and keep cool. Click HERE for a list of cooling zones in your area.

Update: Hospital Terminations
Update: Hospital Terminations

We recently notified you of the hospitals below leaving our health plan. We want you to know that the end date has changed from 7/1/24 to 7/31/24.

• St. Joseph’s Medical Center
• Mercy Medical Center Merced

If you have any questions about this change, please contact our Customer Service Department at 1-888-936-PLAN (7526) TTY 711.

Update: Hospital Terminations

We recently notified you of the hospitals below leaving our health plan. We want you to know that the end date has changed from 7/1/24 to 7/31/24.

• St. Joseph’s Medical Center
• Mercy Medical Center Merced

If you have any questions about this change, please contact our Customer Service Department at 1-888-936-PLAN (7526) TTY 711.

community reinvestment

Health Plan of San Joaquin/Mountain Valley Health Plan Invests $100M in a three-year Community Reinvestment Program!

As part of our 2023-2026 strategic roadmap to improve health for residents in San Joaquin, Stanislaus, and El Dorado and Alpine counties. We have launched a Community Reinvestment Program.

Health Plan of San Joaquin/Mountain Valley Health Plan Invests $100M in a three-year Community Reinvestment Program!

As part of our 2023-2026 strategic roadmap to improve health for residents in San Joaquin, Stanislaus, and El Dorado and Alpine counties. We have launched a Community Reinvestment Program.

HPSJ-MVHP Strategic Roadmap
A Look Ahead

Learn more about our three-year strategic plan and the exciting initiatives Health Plan of San Joaquin and Mountain Valley Health Plan will be focused on. Read Now

A Look Ahead

Learn more about our three-year strategic plan and the exciting initiatives Health Plan of San Joaquin and Mountain Valley Health Plan will be focused on. Read Now

Cyber Attack
Cyber Attack Alert

Change Healthcare had a cyberattack occur in February 2024, and they have been working diligently to restore all of its services back to normal including determining who has been impacted by this breach. CHC plans to send direct written letters to affected Health Plan members. This link will direct you to Change Healthcare’s website where you will find more information on the description of information which may have been involved, a toll-free call center number, and information on complimentary credit monitoring and identity protection services available to individuals impacted by the breach.

Cyber Attack Alert

Change Healthcare had a cyberattack occur in February 2024, and they have been working diligently to restore all of its services back to normal including determining who has been impacted by this breach. CHC plans to send direct written letters to affected Health Plan members. This link will direct you to Change Healthcare’s website where you will find more information on the description of information which may have been involved, a toll-free call center number, and information on complimentary credit monitoring and identity protection services available to individuals impacted by the breach.

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Posted on September 23rd, 2014 and last modified on February 12th, 2024.

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