Emergency UpdatesYour local Office of Emergency Services has important information about preparing for an emergency like fire or floods. Click your county to learn more:
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Health Plan Members
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Emergency Resources
Important Numbers for Health Plan Members:
- Customer Service: 1-888-936-PLAN (7526) TTY 711 (Monday through Friday, 8 a.m. to 5 p.m.)
- Medi-Cal Rx: 1-800-977-2273 TTY 711 (24 hours a day, 7 days a week)
- After hours/weekends/holidays: 1-855-828-1486 (for early refills in a crisis)
- Mental health help: Call Health Plan 1-888-936-7526 TTY 711
- HealthReach Nurse/Doctor Advice Line: 1-800-655-8294
- Health Plan Care Coordination: 1-209-942-6352 (Monday through Friday, 8 a.m. to 5 p.m.)
- Western Drug Medical Supply: 1-818-956-6691
Emergency Preparedness Information
Emergency Preparation Checklist
Sign up for alerts:
Make sure your power company has your current contact information. That way they can warn you about planned power shutoffs.
Create a supply kit:
Stock it with enough water and nonperishable food to last for a week. Plan on 1 gallon of water per person per day. Be sure to refresh your kit at least once a year
Keep cash on hand:
Make sure to keep cash on hand, ATMs may not work during a shutoff.
Gas up:
If you have a car, make sure your tank is full before the power goes off. You never know when you will need to drive to other areas for supplies or to stay safe during a fire.
Stock up on batteries:
You’ll need these for things like flashlights and radios. You may need them for medical devices too.
Have flashlights handy:
Keep a few flashlights in different areas of your house in the event of a power outage. Steer clear of candles, they can be a fire hazard.
Prep your phones:
Find out if your landline will work without power. If you have a cellphone, keep it charged and have your chargers handy.
Talk with your doctor if needed:
Do you depend on a medical device that runs on electricity? Or take a medicine that needs to stay cold? Your doctor can help you prepare.
It is important to remember:
- Your prescription medications
- To charge medical devices or equipment important for your health
- Your Health Plan ID card and Medi-Cal Benefits Card
If you are affected by power outages or a natural disaster, we want to make sure you have your medications. An urgent care or pharmacy can help fill some meds. In the case of an emergency, you can also go to your local emergency room.
Access to your Doctor
In case of an emergency, call 911. To access routine or non-emergency care, call your doctor. If you cannot see your doctor, Health Plan can help you find a doctor or you can visit your local urgent care center. Click here to search for a doctor in our network: (use link instead)
Call our 24-hour advice and doctor line for health advice day or night: 1-800-936-PLAN (7526) TTY 711
Mental health
Power outages can be stressful. You have access to mental health professionals and social workers as a Health Plan member.
In case of an emergency, please dial 911, or for crisis support, dial 988.
For help finding a mental health provider and other mental health assistance, call our Customer Service Department 1-888-581-PLAN (7526) TTY 711.
Medications during emergencies
Medi-Cal Rx works with most drug stores in California. You can check if the pharmacy is within the network by visiting https://medi-calrx.dhcs.ca.gov/home/. You can fill your meds at any of the places within the Medi-Cal Rx group. If the store is not part of the group, Medi-Cal Rx may pay you back for the charges. Visit https://medi-calrx.dhcs.ca.gov/member/forms-information to fill out the form for Medi-Cal Rx to review your out of pocket payment. If your meds are lost or destroyed due to a catastrophic emergency, you can refill them even if they are not due to be refilled.
Refrigerated meds
You may know that some of your meds have to be refrigerated. Many of those meds will stay stable at room temperature for a few days. It is good to keep these meds cool, but do not use ice. Keep them in a cool, dry place away from direct sunlight or heat. Call your doctor or pharmacist for more information.
Electrical medical equipment
Please call Health Plan’s medical equipment provider, Western Drug Medical Supply, at 1-818-956-6691 if you use life-sustaining medical equipment that needs electricity to work. They can help you get other devices if you are not able to use a regular power source.
Tips for dialysis patients
Your renal dialysis clinic should be able to see you if you need help with dialysis urgently during a power outage. If you have a problem getting supplies during a power outage, call Health Plan Care Coordination at 1-209-942-6352. If you are not able to get in, please call 911 in the case of an emergency.
Insulin
Insulin should be stored at 36 to 48 degrees. Once opened, it can be stored at room temperature for up to 28 days (exceptions are Novolog 70/30 Flexpen – with a 14-day expiration once opened; Tresiba and Levemir have longer expiration dates beyond 28 days). Too low or too high temperatures (below 35 and above 86 degrees) can ruin a vial of insulin. Insulin should be kept as cool as you can in very high heat and guarded from freezing. If you suspect that the insulin has been ruined, the insulin may need to be replaced if it:
- Is cloudy
- Has clumps even after you rolled it like you are supposed to
- Has threads or strings in it
- Has changed color
- Or your blood sugar stays high even after your normal correction dose.
If you are worried about any of your meds not being safe to use or if you want a replacement, call your doctor or pharmacy.
Disaster Resources
Wildfire
El Dorado
San Joaquin
Stanislaus
Flood Hazard
El Dorado
San Joaquin
Extreme Cold
Alpine
El Dorado
San Joaquin
Extreme Heat
El Dorado
San Joaquin
Stanislaus
Public Safety Alerts
Alpine
El Dorado
San Joaquin
Stanislaus
Power Outage
El Dorado
San Joaquin
Posted on November 25th, 2024 and last modified on January 10th, 2025.
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