Requirements – Office Closure/Re-Opening Notifications
| Date: | September 1, 2020 |
| To: | HPSJ Providers, Practices (PCPs & Specialists), Hospitals & Ancillary Facilities |
| From: | Health Plan of San Joaquin |
| Subject: | Requirements – Office Closure/Re-Opening Notifications |
| Business: | Medi-Cal |
We are intensely aware of the difficult position medical offices are enduring, as each takes steps to keep their teams and patients safe.
Each day HPSJ is required to report to the Department of Health Care Services (DHCS) those provider offices that are closed and those offices that have re-opened due to the COVID-19 pandemic.
Under this requirement, HPSJ must be notified immediately, so we can inform DHCS about the closure/re-opening status of each provider office and medical facility that is contracted with HPSJ.
Telehealth & Telephone
If you continue to triage patients by phone and\or telehealth, we do NOT consider your office doors closed for business, therefore no closure form needs to be submitted.
We want to be sure that we have an effective way of communicating if your office needs to take further steps to keep you and your teams safe. Our Provider Services team remains available to you during office hours at 209-942-6320.
A Provider COVID-19 page has been established on our public Provider site at https://www.hpsj.com/covid-19-provider-information/