Reminder: Self-Service Options Available on the Provider Portal
| Date: | September 02, 2026 |
| From: | Health Plan of San Joaquin/Mountain Valley Health Plan (“Health Plan”) |
| To: | Health Plan All Network Providers |
| Type: | Informational/Educational |
| Subject: | Reminder: Self-Service Options Available on the Provider Portal |
| Business: | Medi-Cal Managed Care/Medicare Advantage D-SNP |
Health Plan would like to remind all network providers and facilities that the Provider Portal, Doctors Referral Express (DRE), offers several convenient self-service options, including but not limited to:
- Checking Claim status
- Checking Authorization status
- Verifying authorization rules/requirements
- Submitting Provider Dispute Resolution (PDR) requests
- Verifying Member Eligibility
- Accessing the Provider Manual
- Accessing recent and historical Provider Alerts
- Viewing and downloading your Remittance Advice
These options provide fast and convenient service at your fingertips and on your own time. DRE is available 24 hours a day, 7 days a week. If you need assistance accessing DRE, please contact providerservices@hpsj.com.
If you have any further questions, please contact your Provider Services Representative, or call our Customer Service Department at 1-888-936-PLAN (7526). You may also visit https://www.hpsj.com/alerts/ for online access to the documents shared. The most recent information about Health Plan and our services is always available on our website www.hpsj-mvhp.org
