Provider Satisfaction Survey is Here

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Date: November 15, 2023
To: Health Plan of San Joaquin (HPSJ) Contracted Provider Network
Type: Regulatory
Subject: Provider Satisfaction Survey is Here
Business: Medi-Cal Managed Care

Health Plan of San Joaquin (HPSJ) conducts an annual Provider Satisfaction Survey of its contracted providers to capture their rate of satisfaction with HPSJ. Information obtained from this survey allows HPSJ to measure how well we are meeting our providers’ expectations and needs.

A third-party vendor for HPSJ will mail the surveys beginning December 2023 requesting completion within 30 days. Data collection will end in January 2024. In order to better serve our providers, we need your assistance with this year’s survey. Please take 10 minutes to complete the survey. The results will assist us in identifying our strengths and opportunities.

There are two ways to respond:

  1. By mail – address is on the survey
  2. Online – instructions will be included with the mailed surve


To address your concerns and contribute to the success of your practice, your confidential feedback is vital:

  • We want to know how we are doing.
  • We want to know what practical things we can improve.
  • We need your feedback to identify how we can be a better partner & support you.

Your responses are confidential, and data will be aggregated before being provided to HPSJ for review and improvement opportunities.

We thank you for ensuring that HPSJ members have access to after-hours care. If you have any questions, you may request to speak to a Provider Services Representative.

Virtual Look and LearnIf you have any further questions, please contact your Provider Services Representative, or call our Customer Service Department at 1-888-936-PLAN (7526). You may also visit for online access to the documents shared. The most recent information about Health Plan of San Joaquin and our services is always available on our website

Posted on November 15th, 2023