Provider Satisfaction Survey is Here
| Date: | September 23, 2026 |
| From: | Health Plan of San Joaquin/Mountain Valley Health Plan (“Health Plan”) |
| To: | Health Plan All Providers |
| Type: | Regulatory |
| Subject: | Provider Satisfaction Survey is Here |
| Business: | Medi-Cal Managed Care |
Health Plan conducts an annual Provider Satisfaction Survey for its contracted providers to capture their rate of satisfaction with our plan. Information obtained from this survey allows Health Plan to measure how well we are meeting our providers’ expectations and needs, and to identify areas of improvement.
A third-party vendor for Health Plan will start mailing out surveys beginning October 5th, 2026, requesting completion within 30 days. To better serve our providers, we request your feedback on this survey. The survey takes no more than 10 minutes to complete. The results will assist us in identifying our strengths and opportunities.
There are two ways to respond:
- By mail – address is on the survey
- Online – instructions will be included on the mailed survey
To address your concerns and contribute to the success of your practice, your confidential feedback is vital.
- We want to know how we are doing.
- We want to know what practical things we can improve.
- We need your feedback to identify how we can be a better partner and support for you.
Your responses are confidential, and data will be aggregated before being provided to Health Plan for review and improvement opportunities.
If you have any further questions, please contact your Provider Services Representative, or call our Customer Service Department at 1-888-936-PLAN (7526). You may also visit https://www.hpsj.com/alerts/ for online access to the documents shared. The most recent information about Health Plan and our services is always available on our website www.hpsj-mvhp.org
