Provider Manual Update 45 Day Notice

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Date: November 16, 2023
To: Health Plan of San Joaquin/Mountain Valley Health Plan (“Health Plan”) Contracted Providers and Facilities
Type: Informational
Subject: Provider Manual Update 45 Day Notice
Business: Medi-Cal Managed Care

The following information serves as an official 45-business day notice regarding updates to the Provider Manual.

Please note an important change: On January 1, 2024, the San Joaquin Health Commission (the Commission) will expand its service area to include Alpine and El Dorado counties. The Commission will do business as “Mountain Valley Health Plan” in these counties. The Commission will still do business as “Health Plan of San Joaquin” in San Joaquin and Stanislaus counties.

Health Plan of San Joaquin/Mountain Valley Health Plan (“Health Plan”) has updated the Provider Manual to reflect the current standards and guidelines in accordance with the California Department of Managed Health Care (DMHC), California Department of Health Care Services (DHCS), and Centers for Medicare & Medicaid Services (CMS) requirements. These updates will be effective January 30, 2024.

The Provider Manual is an informative and useful guide for Health Plan providers/practitioners. The Provider Manual can be accessed through our internet portal Doctor’s Referral Express (DRE) or Health Plan website

Health Plan is pleased to have you as part of our provider network. We recognize that the strength of our health care programs depends upon strong collaboration and communication with our providers, practitioners, and their staff.

Virtual Look and LearnIf you have any further questions, please contact your Provider Services Representative, or call our Customer Service Department at 1-888-936-PLAN (7526). You may also visit for online access to the documents shared. The most recent information about Health Plan of San Joaquin and our services is always available on our website

Posted on November 17th, 2023 and last modified on November 17th, 2023.