Provider Appointment Availability Survey – IT IS HERE!
| Date: | October 11, 2021 |
| To: | Health Plan of San Joaquin Contracted Provider Network |
| From: | Health Plan of San Joaquin |
| Subject: | Provider Appointment Availability Survey – IT IS HERE! |
| Business: | Medi-Cal Managed Care |
HPSJ is required by the California Department of ManagedHealthCare (DMHC) to perform an annual Provider Appointment Availability Survey (PAAS). The first wave of the PAAS survey will start today, October 11, 2021 through email and phone calls.
If your site(s) offers telehealth appointments for patients, you may include telehealth timeslots when answering the survey questions. The table below demonstrates the Appointment Access Standards that provider offices are required to follow when making appointments for Medi-Cal members.
1 Per DMHC, non-physician mental health providers include counseling professionals, substance abuse professionals, and qualified autism service providers (https://www.dmhc.ca.gov/Portals/0/Docs/DO/TAC_accessible.pdf)
If you have any questions, please contact our customer service department at 1.888.936.PLAN (7526).