Provider Appointment Availability Survey – COMING SOON

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Date: August 20, 2021
To: Health Plan of San Joaquin Contracted Provider Network
From: Health Plan of San Joaquin
Subject: Provider Appointment Availability Survey – COMING SOON
Business: Medi-Cal Managed Care

HPSJ is required by the California Department of Managed Healthcare (DMHC) to perform an annual Provider Appointment Availability Survey (PAAS). The first wave of the PAAS survey will be launched in early October 2021 through email and phone calls.

If your site(s) offers telehealth appointments for patients, you may include telehealth timeslots when answering the survey questions.

The table below demonstrates the Appointment Access Standards that provider offices are required to follow when making appointments for Medi-Cal members.

Appointment Access Standards for Medical Services

1 Per DMHC, non-physician mental health providers include counseling professionals, substance abuse professionals, and qualified autism service providers (

If you have any questions, please contact our Customer Services Department at 1.888.936.PLAN (7526).

Posted on August 20th, 2021