Provider Alerts

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Date:	October 6, 2017
To:	Health Plan of San Joaquin (HPSJ) Physicians, Providers, and Pharmacies
From:	Health Plan of San Joaquin
Subject:	Provider Alert – CL Cultural Competency Provider Training October 2017

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CULTURAL COMPETENCY TRAINING 2017 Mandated Attestation Due by 10/31/2017

Dear Valued HPSJ Provider:

As part of provider education for the Medicaid program, Health Plan of San Joaquin is required to provide annual Cultural Competency training to our participating provider network and delegated entities.

The training is mandated by California’s Department of Health Care Services (DHCS) and the federal Centers for Medicare and Medicaid Services (CMS) to ensure providers and delegated entities are meeting the unique and diverse needs of all members. As part of new federal requirements, Cultural Competency training will be noted in the Provider Directory. Providers having taken a training receive a Cultural Competency designation – please see below for attestation instructions.

HPSJ has adopted policies and procedures that are consistent with the National Standards (i.e., DHCS and California’s Department of Managed Health Care) for Culturally and Linguistically Appropriate Services (CLAS). These aim to ensure that HPSJ members receive:

• Effective and respectful care in a manner compatible with their cultural health beliefs and practices
• Preferred language at every medical and non-medical encounter

Training Resources Available for You

To help you become more culturally and linguistically competent in providing care to HPSJ patients, please go to https://hpsj4.wpengine.com/cultural-competency-training/ for the following downloadable training materials:

• Quality Healthcare for Lesbian, Gay, Bisexual & Transgender People
• A Physicians Practical Guide to Culturally Competent Care
• Cultural Competency Training for Healthcare Providers: Connecting with your patients
• Cultural Awareness and Sensitivity in Women’s Health Care

Attestation Process

The attached form requires your signature to:

1. Attest to receipt of these training materials
2. Confirm you have completed review of these materials
3. Acknowledge you have taken part in a cultural competency training

     By October 31, 2017, please fax the signed attestation form to 209-461-2565.
Cultural competency training
Download the Cultural Competency Training Attestation Form by clicking on the following button:

Already taken cultural competency training?

HPSJ will accept your attestation, if you have taken a training to comply with another health plan. On the attached form, please indicate the training name, health plan name and date taken. Follow the Attestation Process described above.

For questions, please contact our helpful HPSJ Provider Services staff at 209-942-6340.

Thank you,

Health Plan of San Joaquin