| Date: | April 15, 2020 |
| To: | All Health Care Service Plans |
| From: | Shelley Rouillard, Director, Department of Managed Health Care |
| Subject: | Preventing Isolation and Supporting Older and other AtRisk Individuals to Stay Home and Stay Healthy During COVID-19Efforts |
| Business: | Medi-Cal |
The purpose of this All Plan Letter (APL) is to offer reminders and resources to help health care service plans serve enrollees who are aged 60+ or have high-risk health conditions during the COVID-19 emergency response stay home, stay healthy, and stay connected.
BACKGROUND:
The State of California, including the Department of Managed Health Care (DMHC) and the Department of Aging, is actively monitoring the evolving COVID-19 emergency and taking proactive steps to lessen the immediate impacts of COVID-19 on its health care systems and communities. During California’s stay-at-home order, older Californians and other at-risk adults – especially those living alone — will likely need the help of their health plans, as well as family, friends, neighbors and community, to help them maintain basic needs like groceries and prescriptions, and much-needed social interaction and connection.
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