Pharmacy Updates – During COVID-19 (Coronavirus)

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Date: March 31, 2018
To: HPSJ Providers, Practices (PCPs & Specialists), Hospitals and Ancillary Facilities
From: HPSJ Provider Services Department
Subject: Pharmacy Updates – During COVID-19 (Coronavirus)
Business: Medi-Cal


Health Plan of San Joaquin has notified our Pharmacy Network and our PBM (MC-Rx Powered by ProCare Rx) to authorize early refills for members needing extended medication supplies and 90-day supply of medications for chronic medications.

If members need to shelter-in-place, we are authorizing their medications to be filled from both in-network and out-of-network pharmacies as well as to be mailed directly to their home.

HPSJ Pharmacy staff are monitoring drug shortages and other access concerns. We will
provide updates with any new developments. We continue to provide pharmacy phone support 24/7 for our members and providers via either our:

  • Provider line at 1-888-936-7526, Option 1
  • PBM (MC-Rx Powered by ProCare Rx) at 1-855-828-1484

We want to be sure that we have an effective way of communicating if your office needs to take further steps to keep you and your teams safe. Our Provider Services team remains available to you during office hours at 209-942-6320.

A Provider COVID-19 page has been established on our public Provider site at

Posted on April 1st, 2020 and last modified on April 1st, 2020.