Jiva System Upgrade
| Date: | June 25, 2025 |
| From: | Health Plan of San Joaquin/Mountain Valley Health Plan (Health Plan) |
| To: | Health Plan Providers |
| Type: | Informational |
| Subject: | Jiva System Upgrade |
| Business: | Medi-Cal Managed Care |
Health Plan’s medical management system, Jiva, will be temporarily down for an upgrade. The upgrade is planned for this weekend and will support additional functionality.
During this time, Jiva will be unavailable from Friday, June 27, 2025 evening until Sunday, June 29, 2025 afternoon. Authorization activities in Jiva can resume after this upgrade window.
We appreciate your patience during this brief interruption.
If you have any further questions, please contact your Provider Services Representative, or call our Customer Service Department at 1-888-936-PLAN (7526). You may also visit https://www.hpsj.com/alerts/ for online access to the documents shared. The most recent information about Health Plan and our services is always available on our website www.hpsj-mvhp.org
