Jiva System Downtime
| Date: | July 12, 2024 |
| From: | Health Plan |
| To: | Health Plan of San Joaquin/Mountain Valley Health Plan (“Health Plan”) Providers |
| Type: | Informational |
| Subject: | Jiva System Downtime |
| Business: | Medi-Cal Managed Care |
ZeOmega, the organization providing the Jiva platform via the Cloud, will conduct their annual Disaster Recovery (DR) exercise on Saturday, July 13, 2024.
During this time, Jiva will be unavailable from 8:00 am to 12:30 pm PST. Authorization activities in Jiva can resume after this maintenance window.
We appreciate your patience during this brief interruption.
If you have any further questions, please contact your Provider Services Representative, or call our Customer Service Department at 1-888-936-PLAN (7526). You may also visit https://www.hpsj.com/alerts/ for online access to the documents shared. The most recent information about Health Plan and our services is always available on our website WWW.HPSJ-MVHP.ORG
