Health Plan of San Joaquin hires customer service director (Central Valley Business Journal E-Edition, March 11, 2015)
(French Camp, CA) – Health Plan of San Joaquin (HPSJ) today announced that, after a nationwide search, Mike McCarns has been appointed as Director of Customer Service, effective March 2, 2015. McCarns has over 20 years of healthcare-related call center and customer service management experience.
McCarns, who is relocating to the Central Valley and HPSJ’s headquarters near Stockton, previously was Executive Director at Cognosante (Nashville, Tennessee) where he managed the overall performance of a large scale, multi-channel, healthcare-related contact center. Prior to Cognosante, his experiences included over five years as Program Director of Customer Service at ICF International in Virginia, where he managed both inbound and outbound call centers with over 900 agents. McCarns began his career on the healthcare side, graduating from Chemeketa Community College (Oregon) as an Emergency Medical Technology/Technician (EMT Paramedic).
Central Valley Business Journal E-Edition, Mar 11 2015