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Date:	September 2, 2017 (5:00 a.m.)
To:	Health Plan of San Joaquin (HPSJ) Providers and Pharmacies
From:	Health Plan of San Joaquin
Subject:	Eligibility Resolved! Updated Member Eligibility
Business:	Medical

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Effective Now –

• Member eligibility has been updated.
• The correct September 2017 eligibility files are now reflected through all normalchannels (DRE provider portal, HPSJ IVR, and ProCare).
• California DHCS officials have assured HPSJ they are:
  • Examining the issues and why this happened
  • Identifying ways to prevent a reoccurrence

At HPSJ we appreciate our providers’ patience and apologize for any inconvenience. Our HPSJ network providers are valued partners in delivering care to our members. Thank you! As always, if you have questions please contact HPSJ Customer Services at 209-942- 6320.