DRE Remittance Advice Tool Offline
| Date: | October 28, 2025 |
| From: | Health Plan of San Joaquin/Mountain Valley Health Plan (“Health Plan”) |
| To: | Health Plan Providers |
| Type: | Informational |
| Subject: | DRE Remittance Advice Tool Offline |
| Business: | Medi-Cal Managed Care |
Due to recent system updates, Health Plan is conducting backend maintenance on the Remittance Advice (RA) Tool in the provider portal, Doctors Referral Express (DRE). As a result, the DRE RA Tool is currently offline. The estimated resolution time is Thursday, October 30, 2025, at 8:00AM PST.
We regret any inconvenience and appreciate your patience during this brief interruption.
If you have any further questions, please contact your Provider Services Representative, or call our Customer Service Department at 1-888-936-PLAN (7526). You may also visit https://www.hpsj.com/alerts/ for online access to the documents shared. The most recent information about Health Plan and our services is always available on our website www.hpsj-mvhp.org
