Change Healthcare Payments Notification
| Date: | February 22, 2024 |
| From: | Health Plan |
| To: | Health Plan of San Joaquin/Mountain Valley Health Plan (“Health Plan”) Providers |
| Type: | Informational |
| Subject: | Change Healthcare Payments Notification |
| Business: | Medi-Cal Managed Care |
Health Plan’s provider payer, Change Healthcare, notified us that they disconnected their systems as a result of a cyber security issue. As soon as they became aware of the outside threat, they took immediate action in the interest of protecting their partners. Their experts are working to address the matter and bring their systems back into operation as soon as possible.
To avoid interruption or delays to payments, paper checks will be issued to the “Pay to” address we have on file. There will be no direct deposits, electronic
fund transfers (EFT), for these payments.
We apologize for any inconvenience, and we will notify you when Change Healthcare confirms this issue is resolved. You may also visit Change Healthcare’s website for any updates at https://status.changehealthcare.com/incidents/hqpjz25fn3n7
If you have any further questions, please contact your Provider Services Representative, or call our Customer Service Department at 1-888-936-PLAN (7526). You may also visit https://www.hpsj.com/alerts/ for online access to the documents shared. The most recent information about Health Plan and our services is always available on our website WWW.HPSJ-MVHP.ORG