Change Healthcare Payments Notification

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Date: February 22, 2024
From: Health Plan
To: Health Plan of San Joaquin/Mountain Valley Health Plan (“Health Plan”) Providers
Type: Informational
Subject: Change Healthcare Payments Notification
Business: Medi-Cal Managed Care

Health Plan’s provider payer, Change Healthcare, notified us that they disconnected their systems as a result of a cyber security issue. As soon as they became aware of the outside threat, they took immediate action in the interest of protecting their partners. Their experts are working to address the matter and bring their systems back into operation as soon as possible.

To avoid interruption or delays to payments, paper checks will be issued to the “Pay to” address we have on file. There will be no direct deposits, electronic
fund transfers (EFT), for these payments.

We apologize for any inconvenience, and we will notify you when Change Healthcare confirms this issue is resolved. You may also visit Change Healthcare’s website for any updates at

Virtual Look and LearnIf you have any further questions, please contact your Provider Services Representative, or call our Customer Service Department at 1-888-936-PLAN (7526). You may also visit for online access to the documents shared. The most recent information about Health Plan and our services is always available on our website WWW.HPSJ-MVHP.ORG

Posted on February 23rd, 2024 and last modified on April 2nd, 2024.