Provider Alerts

This alert is to inform all Health Plan providers that as of October 1, 2024, all behavioral healthcare services will be managed and coordinated by Health Plan. We are coordinating any members in care prior to that date with Carelon Behavioral Health.

• Key Takeaways: 
• Effective October 1, 2024
• The phone number for members to call will remain the same as printed on the back of member ID cards: 1-888-581-7526 (PLAN) TTY 711

• Referrals:
• Referrals for non-specialty mental health services: Members are able to access without an authorization and can utilize our network of providers by choosing a provider through our online provider directory (please see https://www.hpsj.com/find-a-provider/)
• Referrals for behavioral health treatment, also known as applied behavioral analysis: Carelon will continue to assist with new referrals up until September 15,^, From that date forward, you can submit your referrals to Health Plan.

For additional information about behavioral healthcare services, please visit our provider webpage: https://www.hpsj.com/providers/behavioral-health-services/

If you have any further questions, please contact your Provider Services Representative, or call our Customer Service Department at 1-888-936-PLAN (7526). You may also visit https://www.hpsj.com/alerts/ for online access to the documents shared. The most recent information about Health Plan and our services is always available on our website WWW.HPSJ-MVHP.ORG