Jiva Portal Social Care Episode – Edit Options
| Date: | November 02, 2026 |
| From: | Health Plan of San Joaquin/Mountain Valley Health Plan (“Health Plan”) |
| To: | Health Plan CBO Providers, Primary Care Physicians |
| Type: | Procedural Update |
| Subject: | Jiva Portal Social Care Episode – Edit Options |
| Business: | Medi-Cal Managed Care/Medicare Advantage D-SNP |
Health Plan will be performing a system update to support the implementation of the Social Care Connect within JIVA. Currently, providers can edit submitted Social Care authorizations at any time
Effective November 3,2026 with the new configuration update, providers will only be able to edit a Social Care authorization that was converted from a referral through the end of the day in which a new service line is added. After that time, the authorization will be locked, and no further edits will be allowed. This will allow Utilization Management time to review the request without additional changes.
This update is intended to support a more consistent and accurate authorization review process.
If you have any further questions, please contact your Provider Services Representative, or call our Customer Service Department at 1-888-936-PLAN (7526). You may also visit https://www.hpsj.com/alerts/ for online access to the documents shared. The most recent information about Health Plan and our services is always available on our website www.hpsj-mvhp.org
