Health care transitions happen when someone has a visit to a place where they get medical help and then returns home or to a different care center.

Transitional Care Services (TCS) can help to make sure that a person who moves from one type of care to another gets the right support. As a member, you can get help from a TCS Care Manager. This is someone from your health plan who will assist you during your transition of care.

How Can TCS Help?

TCS can help to make sure that a person who moves from one type of care to another gets the right support.

As a member, you can get help from a TCS Care Manager. This is someone from your health plan who will assist you during your transition of care.

With Transitional Care Services (TCS), our goal is to:

  • Help you stay safely in your preferred home setting.
  • Ensure you make and keep follow-up visits to stay healthy and prevent repeat visits to hospitals and emergency rooms.
  • Teach you about your health condition and how to manage it.
  • Connect you with the resources you need to stay healthy and safe.

Your TCS manager is here to help:

  • Understand your health needs
  • Schedule medical visits
  • Set up transportation for medical visits
  • Talk to you about your health plan benefits
  • Find community resources for housing, food, and more

Who can get TCS?

  • Anyone who has a health care transition can qualify for help from a TCS Care Manager. For example, a person who moves from a hospital setting to a care facility.

How do I ask for TCS?

  • We are here to help you with the transition from one place of care to a different place. Members can reach a live TOC team member Mon.-Fri. 8am-5pm by calling 1-888-929-6010
  • You can also talk to your doctor about TCS and ask them to refer you for services.

Posted on October 3rd, 2024 and last modified on February 7th, 2025.

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