Provider Alerts

Effective 4/27/2026, there was an upgrade to Jiva, Health Plan’s medical management system. This upgrade allows you to submit up to five (5) documents as supporting evidence for your authorization request within the portal. An “Add” button was added to the Documents section to support this new function. Once the documents are selected, you must click the Add button to attach.

Note: The Documents section is optional. It is only mandatory if the services require supporting documentation.

Please follow the steps below to add documents:

1. Click the Browse button
2. Select the document from the user’s computer
3. The following fields will need to be completed:
   • Document Title
   • Document Received Date
   • Document Received Time
4. Under Document Description, you can add notes about the document
5. Click the Add button and the document will attach
6. If you have additional documents to add, follow the same process
7. If you need to delete a document, click the circle next to the document’s title

Health Plan’s Jiva Authorization Submission Manual, which provides guidance on how to submit an authorization request, has been updated. It is posted on our website under New Authorization Request Portal at https://www.hpsj.com/forms-documents/.

If you have any further questions, please contact your Provider Services Representative, or call our Customer Service Department at 1-888-936-PLAN (7526). You may also visit https://www.hpsj.com/alerts/ for online access to the documents shared. The most recent information about Health Plan and our services is always available on our website www.hpsj-mvhp.org