Health Plan of San Joaquin appoints new director (Lodi News-Sentinel, March 12, 2015)
Health Plan of San Joaquin announced Wednesday that Mike McCarns has been appointed as its director of customer service, effective March 2.
McCarns has more than 20 years of health care-related call center and customer service management experience.
McCarns was previously the executive director at Cognosante in Nashville, Tenn., where he managed the overall performance of a large scale, multi-channel, health care-related contact center. Prior to Cognosante, he spent more than five years as program director of customer service at ICF International in Virginia.
“Mike has had an extensive, customer-focused career, having managed several large customer contact centers. … He’s not only experienced and accomplished, but also he is genuinely enthusiastic about the mission we share — providing our members with a fantastic customer experience,” CEO Amy Y. Shin said.
Lodi News-Sentinel