Implementation of Transitional Care Services (TCS) Phone Line
| Date: | April 17, 2024 |
| From: | Health Plan |
| To: | All Health Plan of San Joaquin/Mountain Valley Health Plan (“Health Plan”) Practitioners and Facilities |
| Type: | Informational |
| Subject: | Implementation of Transitional Care Services (TCS) Phone Line |
| Business: | Medi-Cal Managed Care |
Health Plan would like to inform providers that our Transitional Care Services (TCS) phone line is now available from 8am to 5pm, Monday through Friday. This service connects directly to a live TCS team member. Providers may request TCS services on a member’s behalf via this phone line or share it directly with their Health Plan patients and encourage them to call to discuss their transition needs with a TCS Care Manager.
Information about TCS:
Healthcare transitions occur when someone moves from a medical care facility back home or to a different care center. TCS is designed to ensure that your patients receive the necessary support during these transitions. By utilizing the TCS Care Manager, a member of Health Plan’s team, you can help your patients navigate their transition of care more effectively.
The benefits of TCS include: helping your patients remain safely in their preferred home setting, ensuring patients attend and follow through with follow-up visits to maintain health and avoid hospital readmissions, educating patients about their health conditions, and connecting patients with resources for ongoing health and safety.
Please see the DHCS CalAIM site reference for full guidance:
https://www.dhcs.ca.gov/CalAIM/Pages/PopulationHealthManagement.aspx
How to contact Health Plan’s TCS team:
Health Plan members experiencing a healthcare transition can qualify for TCS assistance. Please encourage your patients to contact our TCS phone line for more information.
TCS Phone line: 1-888-929-6010
Hours: Monday – Friday from 8:00am – 5:00pm
If you have any further questions, please contact your Provider Services Representative, or call our Customer Service Department at 1-888-936-PLAN (7526). You may also visit https://www.hpsj.com/alerts/ for online access to the documents shared. The most recent information about Health Plan and our services is always available on our website WWW.HPSJ-MVHP.ORG
