HPSJ Resource Center

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Stay Save during power outages
HPSJ asks members to please stay safe each fire season & during any PG&E power outages
November 2019

To our Health Plan of San Joaquin members,

We always are concerned for your health and the well-being of your family and community. This involves when there are natural disasters, such as the recent California fire season.

We ask you to please:

  • Keep with you your prescribed meds and charged or battery reliant health care tools
  • Keep your HPSJ ID card with you
  • In a natural disaster, you can get any of this local help without prior HPSJ say-so – ER hospital care, Urgent Care, and Drug store fills of prescribed meds

PG&E Helppge.comTwitter updates; get text/email alerts; and PG&E’s Emergency planning tips for people who count on charged or battery reliant health care tools – click here.

HPSJ Customer Service:

  • Toll-free at 1-888-936-7526 (TTY/TDD 711), 8:00am – 5:00pm, Monday-Friday
  • If you have a problem getting vital or life-sustaining supplies during a power outage, please call HPSJ Care Coordination at 209-942-6352 (Monday-Friday, 8:00AM – 5:00PM).
  • Our 24-7 Nurse/Doctor Advice Line (HealthReach) is at 1-800-655-8294 – Call any time, day or night!

You can always learn more at our HPSJ Resource Center, https://www.hpsj.com/hpsj-asks-members-to-please-stay-safe-this-fire-season-during-any-pge-power-outages/
What we are doing for HPSJ members touched by fire season and power shut-offs:

  • Ease of Reach to Meds
    • HPSJ works with nearly all drugstores in California, as well as all major chains. Members may go to any of these drugstores. In the rare case that a drugstore is not part of the group, HPSJ will pay you back for out-of-pocket charges. 
    • If you have had your meds lost, harmed or destroyed due to fire or mandated evacuations, you may at once refill them, even if they are not due to be refilled.
    • HPSJ offers a three-day (72-hour) supply for meds, along with controlled meds that are part of a benefit, but may be subject to limits.
  • Find a doctor
    • If you are not able to be seen by your group or normal doctors, along with urgent care and hospitals, we will help you find a doctor, along with, if needed, doctors not in our group.
  • Mental Health
    • HPSJ’s partner, Beacon Health Strategies, will help members find mental health help if they cannot reach their usual source of care. Call Beacon Health Strategies, at 1-888-581-7526.         
  • Urgent Care
    • If the fires or power outages cause you to need urgent care, you may go out of HPSJ’s group.
  • Toll-free numbers for questions on loss of member ID card, meds refills, and doctors not in our group, or how to reach nearby health care:
    • HPSJ Customer Service number, at 1-888-936-PLAN (7526), TTY/TDD 711  
    • HealthReach 24/7 Nurse/Doctor Advice Line, at 1-800-655-8294 – Please, call any time, day or night! We are here to help you.
  • Your safe member portals are at:
  • hpsj.com/members – set up or get into your online account
  • myHPSJ – download for the app for your phone (Apple or Android)
For HPSJ Members – with special health needs: Helpful Information
And, at any time – day or night – you also can call our 24-7 Nurse/Doctor Advice Line (HealthReach) at 1-800-655-8294.

Refrigerated meds

Many refrigerated meds are stable at room temp for a few days.

  • Try to keep meds cool, but do not use ice, as some meds (along with insulin) lose effectiveness if frozen.
  • Store meds in a cool, dry place and away from direct heat or sunlight.

For questions about meds and guidance on storing insulins, please call your local drugstore and ask a druggist.

Insulin – Tips for you or your family member – we hope you will find this helpful and a good support:

  • Should be stored at 36° to 48°.
  • Once opened, it can be stored at room temp for up to 28 days.
  • High temperatures (below 35° and above 86°) can ruin a vial of insulin.
  • Insulin should be kept as cool as you can in very high heat and guarded from freezing.
  • If you suspect that the insulin has been ruined –
    • Insulin may need to be replaced if it:
    • Is cloudy
    • Has clumps even after you rolled it like you are supposed to
    • Has threads or strings in it
    • Has changed color
    • Or your blood sugar stays high even after your normal correction dose
  • In a power outage or crisis, call our Customer Service staff at 1-888-936-PLAN (7526)-TTY/TDD 711 (Monday-Friday, 8:00AM to 6:00PM), or 1-855-828-1486 during after hours, weekends or holidays to get an early refill in an crisis.

If you are worried about refrigerated meds not being safe to use and want a replacement or refill, call your local drugstore/druggist. 

  • HPSJ Pharmacy Services will allow members to get meds replacements if their meds has spoiled during outages from non-refrigeration. 
  • For crisis times, HPSJ’s Pharmacy Services approves at least a 72-hour supply of most meds without limit. This takes in meds awaiting submission or okay of a pre-approval ask. Certain limits apply.
Electrical medical equipment
Please call HPSJ’s medical equipment provider, Western Drug Medical Supply, 24/7, at 1-818-956-6691, if you use life-sustaining medical equipment that needs electricity to work.

Western can help you get other devices. Such as:

  • E Cylinders
  • An oxygen concentrator could be temporarily replaced with an oxygen tank
  • A battery-operated version of a DME or special batteries

For home dialysis patients –

  • As you know, there is a home renal dialysis clinic to which each potentially affected HPSJ member is attached. The clinic will squeeze in any member needing urgent health care if a power outage.
  • If you need urgent health care and cannot at once get to the home renal dialysis clinic, the alternative way is in place to help you:
    • Each machine has two hours of battery life if a power outage
    • For any power outage over two hours, each member has enough supplies for 5-7 days to give dialysis done by hand in their home without electricity
    • If you still need to get to your given renal dialysis place and are not able to get transport to that dialysis place, please call 911.

HPSJ will prioritize support for members with:

  • Oxygen-related or heart-lung aid devices
  • Infusion/IV or feeding/nutrition supplement equipment
  • Movement aid equipment
  • In-Home dialysis equipment

If you have a problem getting vital or life-sustaining supplies during a power outage, please call HPSJ Care Coordination at 209-942-6352.

For the latest wildfire facts, check your local news, along with TV, radio and the web – and keep your phone charged. And you are welcome to check HPSJ’s Resource Center, www.hpsj.com/safe.

Thank you for being a member of Health Plan of San Joaquin!

Posted on November 4th, 2019 and last modified on February 4th, 2020.