REMINDER: Coordination of Care Between Skilled Nursing Facilities (SNF) and Primary Care Physicians (PCPs)

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Date: November 7, 2018
To: Health Plan of San Joaquin (HPSJ) Skilled Nursing Facility Providers
From: HPSJ Medical Management Department
Subject: REMINDER: Coordination of Care Between Skilled Nursing Facilities (SNF) and Primary Care Physicians (PCPs)
Business: Medi-Cal

Skilled Nursing Facility Partners:

This is a reminder to our contracted Skilled Nursing Facilities of the importance of the coordination of care between the SNF and the patient’s Primary Care Physician (PCP).

HPSJ is committed to ensuring that patient care is communicated between practitioners and across medical settings, and is timely and complete. As a patient’s condition or care changes during the course of an acute or chronic illness, it is vitally important that updated clinical information is provided to the patient’s PCP for the patient’s well-being and safety.

When a patient is discharged from the SNF to the patient’s home, the SNF should send a clinical summary to the PCP so that the PCP can follow up on the patient’s needs. 

HPSJ’s Customer Service department can be reached at 888-936-PLAN (7526), or TTY/TDD 711, should a patient not be able to identify his/her PCP, or they do not have their ID card available.

If you have questions, please contact our Customer Service Department
at 209-942-6340.

Posted on November 14th, 2018

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