California Electronic Visit Verification Provider Survey

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Date: August 24, 2021
To: Network Providers Personal Care Services (PCS) and/or Home Health Care Services (HHCS)
From: Health Plan of San Joaquin (HPSJ)
Subject: California Electronic Visit Verification Provider Survey
Business: Medi-Ca


Dear Provider Agency,
Please complete the Electronic Visit Verification (EVV) provider survey by September 1, 2021 We are sending you the survey on behalf of the California Department of Health Care Services (DHCS), who is overseeing the statewide implementation of the federal EVV requirements. Implementation of EVV is federally mandated pursuant to Section 1903 of the Social Security Act (SSA), Subsection (l), (42 U.S.C. 1396b), which requires states to implement an EVV system to verify that Medicaid personal care services (PCS) and home health care services (HHCS) that require an in home visit by a provider were actually furnished to the beneficiary.

This applies to PCS provided under SSA sections 1905(a)(24), 1915(c), 1915(i), 1915(j), 1915(k), or a waiver under section 1115; and HHCS provided under section 1905(a)(7). Pursuant to federal law, all states must implement EVV for Medicaid-funded PCS by January 1, 2021 and HHCS by January 2023. This means that all providers who deliver PCS and/or HHCS in a Medi-Cal beneficiary’s home are required to comply with the EVV requirements and implement the EVV solution. Because you/your agency is a provider that renders PCS and/or HHCS subject to the federal EVV mandate. The purpose of this survey is for DHCS to obtain information regarding the needs of providers who are required to implement the EVV solution.

The survey takes approximately 15 minutes to complete. In effort to ensure that all EVV affected programs have the information needed to adhere to the federal mandate, the DHCS will provide regular EVV updates, training, and guidance regarding EVV implementation by email and through information posted on the DHCS’ website. If you have questions about EVV or the EVV provider survey, please email, with “EVV Provider Survey” as your subject line. If you believe that you received this survey in error, please notify us at

Thank you for your participation.

California Department of Health Care Services

Posted on August 24th, 2021 and last modified on August 24th, 2021.