Reminder: Provider Satisfaction Survey is Here
| Date: | November 19, 2025 |
| From: | Health Plan of San Joaquin/Mountain Valley Health Plan (“Health Plan”) |
| To: | Health Plan Contracted Provider Network |
| Type: | Regulatory |
| Subject: | Reminder: Provider Satisfaction Survey is Here |
| Business: | Medi-Cal Managed Care |
This is a reminder that the annual Provider Satisfaction Survey is currently in progress and is being administered by our third-party vendor, Press Ganey. The survey began on October 27, 2025, and will conclude on December 5, 2025. You may complete the survey by mail, online, or by phone.
The survey questions are distributed by mail and include instructions for responding by mail or online. If a response is not received, Press Ganey will follow up with a phone call from 1-800-588-1659 to conduct the survey.
We encourage you to participate, as your feedback is vital in helping us evaluate and improve the services we provide. Your responses are confidential, and data will be aggregated before being provided to Health Plan for review and improvement opportunities.
If you have any further questions, please contact your Provider Services Representative, or call our Customer Service Department at 1-888-936-PLAN (7526). You may also visit https://www.hpsj.com/alerts/ for online access to the documents shared. The most recent information about Health Plan and our services is always available on our website www.hpsj-mvhp.org
