Language Resources
| Date: | April 01, 2026 |
| From: | Health Plan of San Joaquin/Mountain Valley Health Plan (“Health Plan”) |
| To: | Health Plan All Providers |
| Type: | Informational/Educational |
| Subject: | Language Resources |
| Business: | Medi-Cal Managed Care/Medicare Dual Special Needs Program (D-SNP) |
The Cultural & Linguistic Services department of Health Plan of San Joaquin and Mountain Valley Health Plan reminds providers to ensure members with Limited English Proficiency (LEP), as well as those who are Deaf or Hard of Hearing, have access to qualified interpreter services.
Providers should use qualified interpreters for their professional impartiality and specialized skills, rather than relying on a member’s family or friends. The use of qualified interpreters supports improved patient outcomes and ensures compliance with federal and state requirements.
We offer three different interpreting modalities:
- Onsite Interpreting
- Over the Phone Interpreting (OPI)
- Video Remote Interpreting (VRI)
Onsite Interpreting: Fill out our online interpreter request form under hpsj.com/customer-service/ at least 5 business days prior to the appointment date for spoken language interpreting, 10 days prior for ASL interpreting, and provide all relevant appointment and member details. Alternatively, you can call Customer Service directly at 1-888-936-7526 to make your request.
Over the Phone Interpreting (OPI): All network providers have either general access to a Health Plan provided, over the phone, on-demand interpreting service line for use with Health Plan members, or a practice-specific phone line for the same service. If you’re unsure of what number is the most appropriate for your practice, contact your Provider Services Representative (PSR). If you are not sure who your PSR is, email Provider Services at ProviderServices@hpsj.com.
Video Remote Interpreting: Available on demand to providers with existing devices.
Please document member participation or member refusal of interpreting services and interpreter details in the Medical Record each time. Health Plan also offers written translation and alternative formats (e.g., large print or Braille) for member-informing materials created by Health Plan. Find additional information on interpreting and translation here: https://www.hpsj.com/providers/language-access-resources/.
If you have any further questions, please contact your Provider Services Representative, or call our Customer Service Department at 1-888-936-PLAN (7526). You may also visit https://www.hpsj.com/alerts/ for online access to the documents shared. The most recent information about Health Plan and our services is always available on our website www.hpsj-mvhp.org
