Provider Satisfaction Survey – Starting November 18, 2022
| Date: | November 2, 2022 |
| To: | HPSJ Contracted Provider Network |
| From: | Health Plan of San Joaquin (HPSJ) |
| Subject: | Provider Satisfaction Survey – Starting November 18, 2022 |
| Business: | Medi-Cal Managed Care |
Health Plan of San Joaquin (HPSJ) conducts an annual Provider Satisfaction Survey of its contracted providers to capture their rate of satisfaction with HPSJ. Information obtained from this survey allows HPSJ to measure how well we are meeting our providers’ expectations and needs.
A third-party vendor for HPSJ will mail the surveys on November 18, 2022 requesting completion within 30 days. Data collection will end on January 9, 2023. In order to better serve you, we need your assistance with this year’s survey. Please take 10 minutes to complete the survey. The results will assist us in identifying our strengths and opportunities.
There are two ways to respond:
- By mail – address is on the survey
- Online – instructions will be included on the mailed survey
To address your concerns and work more collaboratively for the success of your practice, your confidential feedback is vital.
- We want to know how we are doing.
- We want to know what practical things we can improve.
- We need your feedback to identify how we can be a better partner & support you.
Your responses are confidential, and data will be aggregated before being provided to HPSJ for review and improvement opportunities.
You may also contact our Provider Services Department with any questions or concerns, Monday through Friday, 8:00 am to 5:00 pm, at 1-888-936-PLAN (7526), TDD/TYY 711or visit https://www.hpsj.com/alerts/ for online access to the documents shared. The most recent information about Health Plan of San Joaquin and our services is always available on our website https://www.hpsj.com/.