FDA Medical Device Recall Alert – Trividia Health Issues Correction for TRUE METRIX Blood Glucose Monitoring Systems
| Date: | March 04, 2026 |
| From: | Health Plan of San Joaquin/Mountain Valley Health Plan (“Health Plan”) |
| To: | Health Plan Practitioners, Facilities, and Hospitals |
| Type: | Informational/Educational |
| Subject: | FDA Medical Device Recall Alert – Trividia Health Issues Correction for TRUE METRIX Blood Glucose Monitoring Systems |
| Business: | Medi-Cal Managed Care |
On February 17, 2026, the Food and Drug Administration (FDA) released a recall announcement on Trividia Health Issues Correction for TRUE METRIX Blood Glucose Monitoring Systems.
This is for informational purposes only. You may or may not have prescribed the medical device. Please disregard if you have not been affected by this recall.
For the complete details regarding this recall announcement, please visit the following web link: https://www.fda.gov/medical-devices/medical-device-recalls-and-early-alerts/early-alert-trividia-health-issues-correction-true-metrix-blood-glucose-monitoring-systems?utm_medium=email&utm_source=govdelivery
Devices affected:
- TRUE METRIX Self-Monitoring Blood Glucose System
- TRUE METRIX AIR Self-Monitoring Blood Glucose System
- TRUE METRIX GO Self-Monitoring Blood Glucose System
- TRUE METRIX PRO Professional Monitoring Blood Glucose System
Full List of Affected Product: https://www.fda.gov/medical-devices/medical-device-recalls-and-early-alerts/early-alert-trividia-health-issues-correction-true-metrix-blood-glucose-monitoring-systems?utm_medium=email&utm_source=govdelivery
The FDA is currently reviewing information about this potentially high-risk device issue and will keep the public informed as significant new information becomes available.
Contact Information
Health Care Professionals and patients in the U.S. with adverse reactions, quality problems, or questions about this issue should contact Trividia Health at trividia0126CC@trividiahealth.com or 1-888-835-2723. Distributors, pharmacists, DME providers, and mail order/eCommerce providers in the U.S. with quality problems or questions about this issue should contact Trividia Health at trividia0126CS@trividiahealth.com or 1-800-588-1685.
Additional Resources
- Firm Press Release External Link Disclaimer [02/06/2026]: https://www.trividiahealth.com/wp-content/uploads/2026/02/FINAL-TMX-product-notice-Press-Release-2-6-26_.pdf
- Firm-Issued Medical Device Correction Letter External Link Disclaimer [02/06/2026]: https://www.trividiahealth.com/wp-content/uploads/2026/02/FINAL-Trividia_TMX-Product-Notice-and-Response-2-6-2026.pdf
- Firm List of Impacted Products External Link Disclaimer [02/06/2026]: https://www.trividiahealth.com/wp-content/uploads/2026/01/List-of-Impacted-Productsv2_020426_For-Review-Only.pdf
- Firm Medical Device Web Page External Link Disclaimer: https://www.trividiahealth.com/e-5productnotice/
If you have any further questions, please contact your Provider Services Representative, or call our Customer Service Department at 1-888-936-PLAN (7526). You may also visit https://www.hpsj.com/alerts/ for online access to the documents shared. The most recent information about Health Plan and our services is always available on our website www.hpsj-mvhp.org
