Provider Alerts

In March 2020, the Centers for Medicare & Medicaid Services (CMS) temporarily waived certain Medicaid and Children’s Health Insurance Program (CHIP) requirements and conditions in response to COVID-19. The easing of these rules helped people with Medicaid (Medi-Cal in California) and CHIP keep their health coverage during the pandemic. However, a new law ends Medicaid continuous coverage on March 31, 2023, and requires states to restart eligibility renewals beginning April 1, 2023.

HPSJ is requesting the support of our provider community to participate in helping help inform our beneficiaries of the Medi-Cal renewal process, so they do not lose their coverage.

MEDI-CAL RENEWALS: NEXT STEPS to Help your Medi-Cal Patients Keep Their Coverage

Beginning in April 2023 through June 2024, those covered by Medi-Cal will receive a letter from their County Offices in the mail. These letters will advise beneficiaries that either (1) their Medi-Cal was renewed automatically OR (2) the county needs more information for future eligibility.

Here are some of the things you can do to help your patients keep their coverage:

• If you serve Medi-Cal beneficiaries, remind them to look out for a notice or packet asking for more information to determine future eligibility.
• Notices of auto-renewal and packets for renewals will come in a yellow envelope.
• If a beneficiary’s demographic information has changed (or they are not sure what is on file), ask them to review their Medi-Cal account through their BenefitsCal account at Beneftiscal.com. Beneficiaries can also create an account on http://www.benefitscal.com/.

What can beneficiaries do right now?

Use the QR code below to access their Benefits.Cal account to make sure that Medi-Cal has your current address:

• Scan the QR code or visit www.benefitscal.com to make sure that Medi-Cal has your current address, email, and phone number. You can report changes to your income or household members, too!
• Want updates on what is happening with Medi-Cal renewals? Sign up for email to text message alerts when you log on to: https://www.dhcs.ca.gov/pages/keepyour-medi-cal.aspx.

Beneficiaries that receive a renewal packet or a notice asking for more information have a limited time to respond to remain eligible for Medi-Cal coverage. Documents must be submitted timely to avoid delay or cancellation.

HUMAN SERVICES AGENCY OF SAN JOAQUIN COUNTY   MAIL or IN PERSON:   P.O. Box 201056 333 E. Washington Street, Stockton, CA 95202 (For in person: Drop box or self-service kiosk located in lobby)   PHONE:   209.468.1000

STANISLAUS COUNTY COMMUNITY SERVICES AGENCY   MAIL or IN PERSON:   251 Hackett Rd. Modesto, CA 95358   PHONE:   877.652.0734

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If you have any further questions, please contact your Provider Services Representative, or call our Customer Service Department at 1-888-936-PLAN (7526). You may also visit https://www.hpsj.com/alerts/ for online access to the documents shared.