California Advancing and Innovating Medi-Cal (CalAIM)

Enhanced Care Management & Community Supports

California seeks to improve the Medi-Cal program for people with complex needs and who are facing difficult life and health circumstances. These new services are focused on providing assistance beyond traditional medical services. They are designed to address health and other factors in people’s lives that influence their health. Enhanced Care Management (ECM) and Community Supports (CS) are the names of two new, statewide Medi-Cal services.

The sections below are mentioned within your Evidence of Coverage booklet.

Go to Community Supports

Enhanced Care Management

Enhanced Care Management (ECM) is a benefit offered to HPSJ members with complex needs at no cost to the member. It provides extra services to help you get the care you need to stay healthy. It coordinates the care you get from different doctors.

ECM helps coordinate:

  • Primary care
  • Acute care
  • Behavioral health
  • Developmental health
  • Oral health
  • Community-based long-term services and supports (LTSS)
  • Referrals to available community resources

Services covered under ECM include:

  • Outreach and engagement
  • Comprehensive assessment and care management
  • Enhanced coordination of care
  • Health promotion
  • Comprehensive transitional care
  • Member and family support services
  • Coordination and referral to community and social supports

Who qualifies for ECM?

January 1, 2022

San Joaquin County

  • Adults and their Families Experiencing Homelessness
  • Adults At Risk for Avoidable Hospital or Emergency Department (EDO) Utilization (formerly “High Utilizers)
  • Adults with Serious Mental Health and/or Substance Use Disorder (SUD) Needs
  • Individuals Transitioning from Incarceration (some Whole Person Care (WPC) counties)
  • Adults with Intellectual or Developmental Disabilities (I/DD)
  • Pregnant or Postpartum Adults
July 1, 2022

Stanislaus County

  • Adults and Families Experiencing Homelessness
  • Adults at Risk for Avoidable Hospital or ED Utilization
  • Adults with Serious Mental Health and/or SUD Needs
  • Adults with Intellectual or Developmental Disabilities (I/DD)
  • Pregnant or Postpartum Adults
January 1, 2023
  • Adults Living in the Community and At Risk for Long Term Care (LTC) Institutionalization
  • Adults Nursing Facility Residents Transitioning to the Community
July 1, 2023
  • Adults without Dependent Children/Youth Living with Them Experiencing Homelessness
  • Children and Youth Populations of Focus
    • Homeless Families or Unaccompanied Children/Youth Experiencing Homelessness
    • Children and Youth At Risk for Avoidable Hospital or ED Utilization
    • Children and Youth with Serious Mental Health and/or SUD Needs
    • Children and Youth Enrolled in California Children’s Services (CCS) or CCS Whole Child Model (WCM) with Additional Needs Beyond the CCS Condition
    • Children and Youth Involved in Child Welfare
    • Pregnant or Postpartum Youth
January 1, 2024
  • Pregnant and Postpartum Individuals At Risk for Adverse Perinatal Outcomes who are subject to racial and ethnic disparities
January 1, 2024
  • Individuals Transitioning from Incarceration


What is a Lead Care Manager?

Once enrolled in ECM, your ECM provider will assign you a Lead Care Manager. They are a part of your care team. They help coordinate care between:

  • You
  • Your doctors
  • Specialists
  • Pharmacists
  • Case managers
  • Social Services providers
  • Others

A Lead Care Manager can also help you find and apply for other services in your community.

Transitional Care Services (TCS)

Health care transitions happen when someone has a visit to a place where they get medical help and then returns home or to a different care center.

What is the purpose of TCS?

TCS is intended to:

  • TCS can help to make sure that a person who moves from one type of care to another gets the right support. As a member, you can get help from a TCS Care Manager. This is someone from your health plan who will assist you during your transition of care.
  • With Transitional Care Services (TCS), our goal is to:
    • Help you stay safely in your preferred home setting.
    • Ensure you make and keep follow-up visits to stay healthy and prevent repeat visits to hospitals and emergency rooms.
    • Teach you about your health condition and how to manage it.
    • Connect you with the resources you need to stay healthy and safe.

Who qualifies for TCS?

  • Anyone who experiences a health care transition can qualify for help from a TCS Care Manager

TOC Contacts

  • We are here to help you with the transition from one place of care to a different place. To learn more about Transitional Care Services, call 1-888-936-PLAN (7526) TTY 711

What can a TCS Care Manager assist with?

  • Learning and staying informed about your health needs.
  • Scheduling medical visits and arranging transportation for medical appointments.
  • Learning about your health plan benefits and services.
  • Finding community services for things such as housing, food, and more.

Community Supports

Community Supports are medically appropriate and cost-effective alternative services or settings to those covered under the Medi-Cal State Plan. These services are optional for Members to receive. If you qualify, these services may help you live more independently. They do not replace benefits that you already get under Medi-Cal.

California seeks to improve the Medi-Cal program for people with complex needs and who are facing difficult life and health circumstances. These new services are focused on providing assistance beyond traditional medical services. They are designed to address health and other factors in people’s lives that influence their health. Enhanced Care Management (ECM) and Community Supports (CS) are the names of two new, statewide Medi-Cal services.

The information below is further mentioned within your Evidence of Coverage booklet.

HPSJ offers these Community Supports:

  • Housing Transition Navigation Services: assistance to obtain housing. This may include assistance with searching for housing or completing any housing applications if appropriate and authorized by HPSJ.
  • Housing Deposits: HPSJ to provide one-time funding to establish basic housing, including assistance with security deposits to obtain a lease or assisting with first month’s coverage of utilities or rent.
  • Housing Tenancy and Sustaining Services: assistance helping residents keep safe and stable housing once housing is secured.
  • Short-Term Post Hospitalization Housing: provides those that do not have a residence, and who have a high medical or behavioral health needs, a place to recover after a hospital or facility stay.
  • Recuperative Care (Medical Respite): short term housing for those who no longer require hospitalization but need to heal from an injury or illness.
  • Medically Tailored Meals/Medically-Supportive Food: meals that are delivered to the home that are tailored to meet members dietary needs.
  • Sobering Center: an alternate, short-term location to sober for those who are found to be under the influence in public and would otherwise be transported to emergency services or jail.
  • Asthma Remediation: physical changes to the home that are necessary to help members live in the home without environment or asthma-related triggers.
  • Environmental Accessibility Adaptations (Home Modifications): physical changes to the home to allow individual to function with greater independence and not require care in a nursing facility.
  • Day Habilitation Programs: Programs designed to provide the member in obtaining and improving self-help, social skills, and adaptive skills to live successfully in a natural environment.
  • Personal Care and Homemaker Services: Services provided to individuals who need assistance with activities of daily life like bathing, dressing, feeding, housekeeping, or grocery shopping.
  • Respite Services: Short-term services provided to caregivers of those who require occasional temporary supervision to give relief to the caregiver.
  • Nursing Facility Transition/Diversion to Assisted Living Facilities: Services to help members live in the community and avoid nursing facility stays when possible.
  • Community Transition Services/Nursing Facility Transition to a Home: Services to help members live in the community and avoid further institutionalization by providing non-recurring set up expenses for individuals transitioning from a licensed facility to a living arrangement in a private residence.

ECM/CS Referrals

How do I get an ECM or CS referral?

  • You can self refer
  • You may be contacted about ECM/CS services
  • Talk to your health care provider who can find out if you qualify for ECM/CS and when and how you can receive it.
  • You can also call HPSJ to find out if and when you can receive ECM/CS.

 

If you have any questions about ECM or Community Supports, contact your health care provider or HPSJ at 888.936.7526, TTY 711.

Posted on January 17th, 2023 and last modified on December 7th, 2023.

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