What Happened? On October 12, 2020 Health Plan of San Joaquin (“HPSJ”) discovered something may be wrong with our email system. At that time, HPSJ began an investigation to learn more. We brought in an expert in email incidents to help us. On October 23, 2020 we learned an unknown person(s) logged in to some HPSJ staff member email accounts between September 26, 2020 and October 12, 2020. Email passwords were changed for those attacked email accounts, to stop any more use by the unknown person(s). HPSJ is also working on other ways to stop such events in the future. HPSJ is now reviewing the messages in the email accounts to find out if any private data was in the attacked email accounts, so we could reach any people whose private data may have been seen by the unknown person(s).
What Information Was Involved? Our review is ongoing but was able to determine the following type of information may have been contained in the email accounts: member name, Social Security number, member ID, date of birth, member health record and phone number.
What We Are Doing. HPSJ moved quickly to investigate and took steps to further secure its systems. HPSJ also began reviewing the messages in the email accounts to determine if any personal information was in the affected HPSJ email accounts, so that we could contact anyone whose personal information may have been seen without authorization. HPSJ is also continually evaluating its security protocols in order to prevent a similar incident from occurring in the future. Although HPSJ is unaware of any actual or attempted misuse of information as a result of this event, once the investigation is complete, HPSJ will notify potentially affected individuals out of an abundance of caution. HPSJ will also notify necessary regulatory bodies.
What you can do: If you have questions about this incident you can call 1 800-691-6229 from 6:00 a.m. to 6:00 p.m. Pacific Time. Potentially affected individuals may also consider the information and resources outlined below.
Monitor Your Accounts
HPSJ encourages potentially impacted individuals to remain vigilant against incidents of identity theft and fraud by reviewing their accounts, explanations of benefits, and credit reports for suspicious activity, and to report any suspicious activity to the affiliated institutions immediately.
Under U.S. law, individuals with credit reports are entitled to one free credit report annually from each of the three major credit reporting bureaus. To order your free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228. You may also contact the three major credit bureaus directly to request a free copy of your credit report.
We encourage you to remain vigilant against incidents of identity theft and fraud, to review your account statements, and to monitor your credit reports for suspicious activity. Under U.S. law you are entitled to one free credit report annually from each of the three major credit reporting bureaus. To order your free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228. You may also contact the three major credit bureaus directly to request a free copy of your credit report.
You have the right to place a “security freeze” on your credit report, which will prohibit a consumer reporting agency from releasing information in your credit report without your express authorization. The security freeze is designed to prevent credit, loans, and services from being approved in your name without your consent. However, you should be aware that using a security freeze to take control over who gets access to the personal and financial information in your credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application you make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, you cannot be charged to place or lift a security freeze on your credit report. Should you wish to place a security freeze, please contact the major consumer reporting agencies listed below:
P.O. Box 9554
Allen, TX 75013
In order to request a security freeze, you will need to provide the following information:
As an alternative to a security freeze, you have the right to place an initial or extended “fraud alert” on your file at no cost. An initial fraud alert is a 1-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit. If you are a victim of identity theft, you are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should you wish to place a fraud alert, please contact any one of the agencies listed below:
You can further educate yourself regarding identity theft, fraud alerts, security freezes, and the steps you can take to protect yourself, by contacting the consumer reporting agencies, the Federal Trade Commission, or your state Attorney General.
The Federal Trade Commission can be reached at: 600 Pennsylvania Avenue NW, Washington, DC 20580, www.identitytheft.gov, 1-877-ID-THEFT (1-877-438-4338); TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. You can obtain further information on how to file such a complaint by way of the contact information listed above. You have the right to file a police report if you ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, you will likely need to provide some proof that you have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement and your state Attorney General. This notice has not been delayed by law enforcement.
California Residents: Visit the California Office of Privacy Protection (www.oag.ca.gov/privacy) for additional information on protection against identity theft.
Posted on December 18th, 2020 and last modified on December 21st, 2020.top