Updated Notice of Data Breach
Health Plan of San Joaquin – May 17, 2021

On October 12, 2020 Health Plan of San Joaquin (“HPSJ) discovered something may be wrong with our email system. At that time, HPSJ began an investigation to learn more. We brought in an expert in email incidents to help us.

  • On October 23, 2020 we learned an unknown person(s) logged in to some HPSJ staff member email accounts between September 26, 2020 and October 12, 2020.
  • On October 23, 2020 we learned that an unknown person(s) accessed certain HPSJ employee email accounts between September 26, 2020 and October 12, 2020.
  • Email passwords were changed for those email accounts, to stop any more use by the unknown person(s). HPSJ is also working on other ways to stop such events in the future.
  • HPSJ then reviewed the messages in the email accounts to determine if any personal information was in the affected HPSJ email accounts, so that we could contact anyone whose information may have been seen without authorization.
  • In an abundance of caution, we are notifying potentially impacted individuals and are offering identity protection services at no cost as an added precaution.

What you can do: We recommend that you watch out for identity theft and any signs of fraud using your information. You should review our bank and credit card account statements, credit reports, and any insurance benefits or other similar forms for suspicious activity or errors. If you have questions about this incident you can call 1 800-691-6229 from 6:00 a.m. to 6:00 p.m. Pacific Time. Potentially affected individuals may also consider the information and resources outlined below.

What did HPSJ do once they learned of the incident? HPSJ moved quickly to investigate and took steps to further secure its systems. HPSJ also began reviewing the messages in the email accounts to determine if any personal information was in the affected HPSJ email accounts, so that we could contact anyone whose personal information may have been seen without authorization. That review determined the following types of information may have been contained in the email accounts: member name, HPSJ member ID number, claim ID number, date of birth, lab results, medical ID number, prescription information, treatment information, driver’s license or other government issued ID number, financial account information, health insurance information, medical record number (MRN), username and password, prescription ID number, and Social Security number. HPSJ is also continually evaluating its security protocols in order to prevent a similar incident from occurring in the future. Although HPSJ is unaware of any actual or attempted misuse of information as a result of this event, HPSJ is notifying potentially affected individuals out of an abundance of caution. HPSJ is also notifying necessary regulatory bodies.

Monitor Your Accounts

Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion.  To order your free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228.  You may also directly contact the three major credit reporting bureaus listed below to request a free copy of your credit report.

Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost.  An initial fraud alert is a 1-year alert that is placed on a consumer’s credit file.  Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit.  If you are a victim of identity theft, you are entitled to an extended fraud alert, which is a fraud alert lasting seven years.  Should you wish to place a fraud alert, please contact any one of the three major credit reporting bureaus listed below.

As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer’s express authorization.  The credit freeze is designed to prevent credit, loans, and services from being approved in your name without your consent.  However, you should be aware that using a credit freeze to take control over who gets access to the personal and financial information in your credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application you make regarding a new loan, credit, mortgage, or any other account involving the extension of credit.  Pursuant to federal law, you cannot be charged to place or lift a credit freeze on your credit report.  To request a security freeze, you will need to provide the following information:

  1. Full name (including middle initial as well as Jr., Sr., II, III, etc.);
  2. Social Security number;
  3. Date of birth;
  4. Addresses for the prior two to five years;
  5. Proof of current address, such as a current utility bill or telephone bill;
  6. A legible photocopy of a government-issued identification card (state driver’s license or ID card, etc.); and
  7. A copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft if you are a victim of identity theft.

Should you wish to place a credit freeze, please contact the three major credit reporting bureaus listed below:

Equifax
Experian
TransUnion
https://www.equifax.com/personal/credit-report-services/
https://www.experian.com/help/
https://www.transunion.com/credit-help
888-298-0045
1-888-397-3742
833-395-6938
Equifax Fraud Alert, P.O. Box 105069 Atlanta, GA 30348-5069
Experian Fraud Alert, P.O. Box 9554, Allen, TX 75013
TransUnion Fraud Alert, P.O. Box 2000, Chester, PA 19016
Equifax Credit Freeze, P.O. Box 105788 Atlanta, GA 30348-5788
Experian Credit Freeze, P.O. Box 9554, Allen, TX 75013
TransUnion Credit Freeze, P.O. Box 160, Woodlyn, PA 19094

Additional Information

You may further educate yourself regarding identity theft, fraud alerts, credit freezes, and the steps you can take to protect your personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or your state Attorney General.  The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, DC 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261.  The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them.  You can obtain further information on how to file such a complaint by way of the contact information listed above.  You have the right to file a police report if you ever experience identity theft or fraud.  Please note that in order to file a report with law enforcement for identity theft, you will likely need to provide some proof that you have been a victim.  Instances of known or suspected identity theft should also be reported to law enforcement and the California Attorney General.  This notice has not been delayed by law enforcement.

California Residents: Visit the California Office of Privacy Protection (www.oag.ca.gov/privacy) for additional information on protection against identity theft.

Posted on December 18th, 2020 and last modified on May 18th, 2021.

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