Contact Us


Contact Form

Questions or comments about Health Plan of San Joaquin? Here are some of the most frequently asked questions. If you still can’t find the answer to your question, you can complete the Contact Us form below. We will refer your message to the appropriate person or department within our organization.

I am:

  • I’m a new member, when will I get my ID card?
    • Your card will be mailed to the address on file within 7 business days after becoming a member of Health Plan of San Joaquin.

  • I’m an existing member and need a replacement ID card.
    • Please create or log into your member account by visiting the Members page or contact Customer Service at our Toll Free number 1-888-936-PLAN (7526) or (209) 942-6320.


Please create or log into your member account by visiting the Members page or contact Customer Service at our Toll Free number 1-888-936-PLAN (7526) or (209) 942-6320.

  • If you reside in San Joaquin County, contact your case worker or Human Services Agency (HSA) at (209) 468-1000.
  • If you reside in Stanislaus County, contact your case worker or Community Service Agency (CSA) at their Toll Free number 1-877-652-0734 or (209) 558-2777.


These services are administered by Beacon, please contact them at 1-888-581-PLAN (7526). Click here to visit their website.
These services are administered by Vision Services Plan (VSP), please contact them at 1-800-877-7295. Click here to visit their website
Your dental benefits are covered by Denti-Cal at 1-800-322-6384. Please be sure to present your Medi-Cal card.
Please contact our Enrollment Team at our Toll Free number 1-888-896-PLAN (7526) or (209) 942-6328.
Please contact Customer Service at our Toll Free number 1-888-936-PLAN (7526) or (209) 942-6320, or complete the Contact Us form below:

Please log into our Provider Portal (DRE). If you are not currently a provider portal (DRE) user, please click here and select Sign Up for more information.
If you are locked out of the Provider Portal (DRE), please contact Provider Services at (209) 942-6340.
For eligibility, please call our automated system at (209) 942-6303 or log into our Provider Portal (DRE).
Forms (i.e. Authorization, Referral, etc.) can be found in Section 3 – Additional Resources of the Provider Manual under Forms & Documents.
Member benefit information can be found in our Provider Portal (DRE).

Health Plan of San Joaquin has an Enrollment Team dedicated to providing FREE Medi-Cal Application assistance.

  • If you are interested in becoming a Health Plan of San Joaquin (HPSJ) member, please contact our Enrollment Team at our Toll Free number 1-888-896-PLAN (7526) or (209) 942-6328, or fill out and submit the interest form, and you will receive a response by the end of our next business day.

  • What are the covered benefits?
    • Please review our Evidence of Coverage located underMember Tools or contact Customer Service at our Toll Free number 1-888-936-PLAN (7526) or (209) 942-6320.

Please fill out this form and a representative from Health Plan of San Joaquin will be in touch with you soon. Our callback hours are from 8:00am – 6:30pm.



HPSJ General Telephone Numbers
Toll Free 1-888-936-PLAN (7526)
Toll Free (Spanish Speaking) 1-888-312-PLAN (7526)
Provider Services (209) 942-6340
Hearing Impaired – (TTY/TDD) 711
Automated Eligibility System (209) 942-6303
General Fax (209) 942-6305
Authorizations Fax (209) 942-6302
Member Services Representatives are available to assist you Monday – Friday from 8:00 a.m. – 6:00 p.m.

Locations

HPSJ is part of the Two-Plan model and serves as the local initiative in both San Joaquin and Stanislaus Counties.

San Joaquin County
7751 South Manthey Road
French Camp, CA 95231-9802
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Stanislaus County
1025 J Street
Modesto, CA 95354
View Map

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Posted on September 23rd, 2014 and last modified on July 24th, 2018.